The AI answering service plumbers actually use.
SitAware picks up every call in under a second, quotes drain & water-heater jobs from your pricebook, books slots in Jobber or Housecall Pro, and SMS-escalates burst pipes & gas smells in real time. Built for single-truck and 2–5 truck shops who can't be on the phone and under a sink at the same time.
The math: why plumbers lose more revenue to voicemail than to bad jobs
Field data from over 800 plumbing operators we've benchmarked tells the same story:
That's not a marketing problem or a website problem. It's a phone problem. The leak is between "phone rings" and "you're standing on the porch." SitAware closes that gap.
Median revenue plumbers leave on voicemail every year. Even capturing half of it pays for SitAware roughly 37 times over. Run the numbers for your own shop →
What SitAware does that voicemail and answering services can't
1. Quotes drain & install jobs from your actual pricebook
You upload your pricing once — drain cleaning $189–$429, water-heater install $1,400–$2,800, repipe quote-only, after-hours surcharge $95. The AI quotes inside those bands. No upsell drift, no quoting outside your service area, no "let me check with the owner and call you back" — which is the exact line answering services use right before you lose the job.
2. Books directly in Jobber, Housecall Pro, or Google Calendar
The AI checks live availability before offering a slot, asks for the right intake (street address, type of fixture, when did the problem start), and writes the booking straight into your dispatch board. By the time you're done with the current job, the next three are already on your calendar.
3. SMS-escalates emergencies in seconds, not minutes
Plumbing emergencies are revenue. They're also liability if you don't pick up — water keeps damaging the property until someone shows up. SitAware's keyword detection covers burst pipe, water leak, no water, sewer backup, gas smell, hot water out in English & Spanish. When triggered, the AI tells the caller you'll be on the phone in under two minutes, then SMS-pages you with the address & phone number. Median callback time across our pilot shops: 47 seconds.
4. Spanish-speaking out of the box
You don't lose the job because the caller's English is hesitant. SitAware switches to Spanish automatically the moment the caller does. Same intake, same pricebook, same calendar slots.
How a real call sounds (transcript)
Caller: Hi, my kitchen sink is backing up, water all over the counter.
SitAware: That sounds frustrating — I can get a tech out today. Is the water still rising or did it stop after you turned off the faucet?
Caller: It stopped, but it's gross.
SitAware: OK — that's a standard drain call, not an emergency. Mike has a slot at 2:40 PM today, that's about $189 to $289 depending on whether he needs to snake past the trap. Address and best phone number for the tech?
Caller: 1422 Oak Street, same number I'm calling from.
SitAware: Booked. You'll get a text confirmation in a second. Anything else?
That entire call took 38 seconds. The booking went straight into Jobber. The owner-operator was 12 feet under a slab and never saw the call until the booking notification hit his phone.
Where SitAware is better than a human answering service
| Feature | SitAware | Human answering service (Ruby, AnswerConnect, etc.) |
|---|---|---|
| Quotes from your pricebook | Yes | No |
| Books into your calendar | Yes | No (takes a message) |
| Pickup time | Under 1 second | 3–6 rings |
| Available 24/7 with no overage | Yes — flat rate | Per-minute after-hours |
| SMS emergency escalation | Yes — keyword based | Phone tree, slower |
| Cost per month | $349 flat | $300–$500 + overage |
Read the full side-by-side comparison →
Pricing for plumbers
$349/month flat. No setup fee. No per-minute charges. Unlimited inbound calls. 14-day free trial — if SitAware doesn't capture at least one booking that pays for the year during your trial, you don't pay.
The first 50 plumbers on the waitlist lock in $249/month for life. As of today, 38 spots remain.
Try it on your number, with your pricebook.
You'll hear it answer a real call from your shop within 24 hours of signing up. If it doesn't sound like it could close jobs you'd close yourself, walk away — no card, no commitment.
Join the waitlist →Frequently asked questions
How much does an AI answering service for plumbers cost?
SitAware is $349/month flat. No per-minute charges, no after-hours surcharge, no setup fee. The first 50 customers lock in $249/month for life. A traditional human answering service runs $300–$500/month plus per-minute overages — and still can't quote your pricebook or book the job.
Will the AI know my plumbing pricing?
Yes. You upload your pricebook on day one. The AI quotes only within the rules you set: drain cleaning $X–$Y, tankless install $Z–$W, after-hours surcharge $V. It will never invent a number you didn't authorize.
What happens when someone calls about a burst pipe?
Emergency keywords trigger an instant SMS to your phone with the caller's name, number, address, and short description. The AI does not book the slot — it tells the caller you'll personally call back inside two minutes, then pages you. Median page-to-callback time in our pilots is 47 seconds.
Can it book directly into Jobber?
Yes — direct integrations with Jobber, Housecall Pro, Google Calendar, and Microsoft Outlook Calendar. ServiceTitan ships Q4 2026. The AI checks live availability before quoting a slot.
What if it books a job for the wrong service area?
You configure your service-area zip codes once. Out-of-area callers are politely declined and given a referral list (your friendly competitors — you choose). No bad-fit jobs ever hit your calendar.